If the phone breaks down (for reasons beyond your control), but the warranty period has not expired, you have the right to exchange the device for the corresponding product in the store where the purchase was made. In order for the phone to be replaced under warranty, you must fill out all the necessary documents.
Instruction manual
1
To change the phone under warranty, you need to bring along your passport and documents proving that the goods were purchased at such and such a time, and at such and such a store. Carefully check whether the warranty period has expired. Read in what cases the phone is subject to exchange. Present the necessary papers to the seller along with the phone that did not suit you.
2
Keep in mind that telephones belong to a non-exchangeable category of goods. This means that you cannot exchange a high-quality phone to another device from the date of purchase within 14 days, due to the color, size or lack of access to the Internet that did not suit you. In other words, what kind of product purchased, so use it.
3
You should only apply for a telephone exchange if you are sure that you are providing it in proper quality, without mechanical damage. Broke down - immediately to the store, in no case do not hope that you can fix everything yourself if you are not an expert in this field.
4
Make a complaint about the idle machine in writing. The letter must be in duplicate. Try to pass it on to witnesses. If you plan to exchange the phone, you should not write a statement about the need for repair.
5
Write your consent to send the phone for examination. It is advisable that it be carried out in your presence. Otherwise, traces of the fact that you allegedly tried to repair the phone yourself or specially flooded the goods with water may be found.
6
If you for some reason refuse to take an application for an exchange, refer to the law "On Protection of Consumer Rights". Rely on the articles described in the second chapter, especially on the articles from 18 to 25. In order not to be unfounded, pick up this book, which must certainly be in the store, and quote important points.
Useful advice
If sellers do not exchange the phone, contact the court.
