The order of submission by phone depends on what quality, whom and on what issue you are calling. A complete presentation will always make a pleasant impression on the interlocutor. But in some situations, there’s no need to tell him extra details, or it’s better not to simply load the person with information that does not matter when you talk.
You will need
- - telephone set;
- - knowledge of etiquette.
Instruction manual
1
If you make a call on behalf of the organization, its name is of primary importance. In some cases, it will not be superfluous to state your position and first name (or last name and first name, last name, first name and patronymic). It is definitely necessary to do this, if so required by corporate regulations.
At the first contact after the presentation, immediately tell me what issue you are contacting.
When making a business call to a contact person from another organization with whom you have a business relationship, a first or last name may be sufficient, in some cases in combination with the place of work.
2
At the first call of one private person to another on a business issue, it is usually enough to introduce oneself by name (for example, my name is Vasily) and immediately go to the question of interest. If you call on someone’s recommendation or find out the phone from open sources (for example, a website, an ad in newspaper or the Internet), tell us how you know the number of the interlocutor, and go to the bottom of the matter. In a situation when you received a phone by e-mail from its owner as a reaction to your ad, remind about this. In case of further interaction, you should recall your name and the question on which you continue to communicate when making a call.
3
If you call the information service (or call center) of a state or commercial organization, it may not be necessary to present yourself at all, it is enough to immediately inform you about what issue you have contacted. In some cases, you just have to say that you, for example, live or work in the area of responsibility of the organization you are calling to, are an entrepreneur, beneficiary, etc., if this circumstance is crucial in the light of your question.
