We are already used to the fact that the computer and the Internet are becoming more accessible and everyday things. Many of us prefer to send emails electronically and communicate via the network. However, we still have to trust the parcels to postal workers. Recently, our post office began to work much better, but not so much that we could relax and not ask ourselves the question: "How to find a lost parcel?". What if you can’t get the long-awaited mail in any way? Let's try to sound the algorithm that helps to find the premise.
You will need
a copy of the receipt confirming the dispatch of the parcel; identity document, such as a passport. In addition, it is better to have a computer and Internet access.
Instruction manual
1
First you need to notify the sender. Online stores prefer to return money more often or resend an order, but they deal with mail themselves. You will have to search for packages from relatives or friends yourself. Ask them to send you a copy of the check they received at the time of sending the parcel. If, when sending the parcel, an inventory of the contents was compiled, it would be useful to receive it too.
2
Across Russia, on average, parcels go from 5 to 14 days. Foreign parcels may take longer, because sometimes they are delayed at customs. You need to know exactly when the parcel crossed our border. This is easier for the sender, who can contact the postal service of his state.
3
Then you need to find out the number of the mail identifier, which is assigned to any mailing. This number is indicated on the check, which the sender receives when the mail receives a parcel from him. The modern postal service of Russia has its own website, where there is a service that allows tracking mail. So, knowing this number, you can pre-track the entire route to the destination.
4
Two email addresses useful for tracking various types of mail are useful to you: for ordinary parcels sent from the territory of our country (http: //mail-russia.rf/rp/servise/ru/home/postuslug/trackingpo); for first-class postal items and EMS items ( http://fcr.russianpost.ru/portal/ru/home/postal/trackingpo ).
5
Having found the identifier number, go to the Russian post office website and enter it (without brackets and spaces) in the special field. For parcels sent from abroad, such a number should be searched for in the line of the check “Customers: xxxxx”, where xxxxx is the identification number.
6
Having learned the point where the parcel disappeared from the form of postal services, we can safely go to the post office and write a complaint. In order for your claim to be accepted, you must attach a copy of the receipt for sending the parcel (ask the sender to send you a photo of the check by e-mail or fax). It is also better to give a full description of your package, describing its appearance and contents. The postal service is required to verify your claim. She must either find the package or compensate you for its value.
7
If the employees of your mail in every way evade the performance of their duties, using rudeness and far-fetched reasons for refusal (for example, the lack of a copy of the check in Russian), you can write an email to . The subject of this letter is "How to find a package." This email address is owned by the Quality Management Directorate of FSUE Russian Post. If you do not have the opportunity to use the Internet, then call their Moscow number 956-99-50. The experience of your brothers in misfortune has shown that this agency works quickly, correctly and efficiently.
note
You may be able to find the parcel by following its own path in your own post office. Sometimes mail workers are in no hurry to notify recipients, since a penalty is charged for storing a parcel that has been lying in the mail for more than 10 days. So it is better to always find out the postal ID of the expected parcel. This will help in time to find out about her arrival at your post office.
Useful advice
To make it easier for you in case of adverse circumstances to return the cost of the lost postal item, send it with declared value and a list of contents. For the transfer of valuable parcels take a larger percentage, but if you lose or damage such a shipment, you will be refunded in the amount of the declared value of the parcel. Such compensation is much higher than compensation based on the weight of your mail. In addition, check to see if your package contains items that are prohibited for shipment. There is criminal liability for sending some of them.
