If you definitely didn’t like something in the service of Sberbank, please contact the bank first. The bank management makes sure that customers are satisfied with the service. Complaints and difficult situations are dealt with by a special unit that studies issues and complaints and tries to resolve them in favor of the clients.
Instruction manual
1
If you have the Sberbank Online application on iOS or Android, write a complaint in the chat - the service in the application is called “Dialogs”. The entire history of the correspondence is saved, but just in case, you can take screenshots of the dialogue so that you have confirmation of your appeal.
2
If it is more convenient for you to use a computer, write a letter in your Sberbank Online account (link "Letter to the bank" below) or on the bank's website. The answer will remain in your mail.
3
If you don’t feel like writing anything, call the bank from the same mobile application (click the handset icon) if there is Internet. Or, dial a toll-free number 900 on your mobile phone. You can call +7 495 500-55-50 from a landline phone.
4
If the bank’s answers did not satisfy you and you want to achieve justice, contact the Sberbank Ombudsman Service. This is an independent division of Sberbank, which reports directly to the head of the bank, German Gref. They take on the most controversial and non-standard situations that arise from customers. It makes sense to contact the Ombudsman’s Service only after you have received answers from other departments of the bank and were not satisfied.
5
If even the answer of the Ombudsman’s Service didn’t suit you, you can try to contact the central supervisor for any banks in Russia - the Central Bank. But you need to keep in mind that the Central Bank will first send a request to the bank, then your problem will probably be studied in other instances. Therefore, the answer will not be quick. And when he finally arrives, there is little chance that he will be very different from the answer of the bank itself.
