The very thought of returning or exchanging purchased goods makes the buyer nervous. As a rule, communication with sellers on this subject threatens with long disputes and the clarification of relations. To save time and nerves, find out in advance in which case you have the right to return the goods to the store within 14 days, not counting the day of purchase.
You will need
Product, check or purchase witness
Instruction manual
1
The rules for returning goods of good quality are spelled out in the law on consumer protection. In particular, we are interested in article 25. If the product is not defective, but it does not suit you in style, dimensions, shape, size, configuration or color, feel free to return to the store.
2
Make sure that your item is not included in the list of goods that are not subject to exchange and return, provided they are of high quality. These include personal hygiene products, medicines, technically sophisticated products, cosmetics, and others. Check out the full list approved by the Government so as not to make unreasonable claims to the seller.
3
Bring a check with you to the store if it is preserved. The absence of a check is not at all, contrary to popular belief, a reason for refusal. If you witnessed a purchase being made, this will be enough.
4
The main condition is that the product must be in its original form, i.e. unused, with seals, labels, the whole package.
5
The seller may offer you to exchange the goods for a suitable one. If on the day of circulation there wasn’t one in the assortment of the store and you don’t want to wait for it to be sold, you have every right to demand a refund. Your requirement must be satisfied within three days.
