By purchasing a toy, the buyer hopes to bring joy to the child and not in vain spend his money. But there are many situations in life. Sometimes it turns out that the product is not suitable for age or a similar gift has already been bought by other relatives. It happens that the purchased product is of inadequate quality. To return it to the store, it is necessary to act in these cases in different ways.
Instruction manual
1
If the quality of the goods did not suit you - the toy does not fulfill the declared functions, has a very unpleasant smell or obvious defect - you can return it without packaging and even without a receipt. Although in this case it will be more difficult to prove the purchase in this store. Print a claim for this product, which clearly describe the defects you discovered and print in duplicate. Come to the store and give the seller this claim along with the goods. Make sure that on the second copy the seller signs the reception, sets the date for the acceptance of the claim and the seal of the company.
2
If the store representative refused to accept the claim, write “act of refusal to accept the claim by the seller of the store” at the bottom of the same sheet and indicate in detail the address and name of the store and the legal name of the seller. Give this act to the administration or send it by mail. Seller must respond in writing within 10 days. He has the right to give the goods for examination - then it will take up to 20 days. After this period, the money must be returned. At the same time, send a written complaint to Rospotrenadzor to the consumer protection department. This appeal must be considered for a period of 1 month.
3
If the product is technically correct, but the reason that it does not fit is the incorrect consultation of the seller, be sure to indicate this in the statement. False or incomplete reporting of product information is a good reason to satisfy your claim.
4
It is possible to return high-quality goods to the store only if it has completely preserved its presentation and consumer properties. Make sure that the whole packaging, labels and equipment of the purchased toy remain intact. If these conditions are not violated and the check is saved, within 14 days, not counting the day of purchase, in accordance with Section 25 of the Consumer Rights Act, the goods can be returned. In this case, the seller is obliged to draw up an act on the return of the goods, which should contain the data of the consumer, the name of the company - seller and the name of the goods. It should also indicate the date of purchase and return of goods and the amount of return. This document should contain a link to paragraph 4 of Article 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights".
5
In case of refusal to return the money to you, ask to write it in writing and consult with the representative of Rospotrebnadzor about the legality of the decision and the reasons indicated in the refusal.
Useful advice
In any case, be polite, very often it is a personal impression that affects the decision-making by a store employee.
If you are dealing with a small private store, it may be enough just to talk with the director and resolve the matter peacefully.
