Many people have often come across a situation where the purchase of a product turned into disappointment due to the fact that when they returned home, they found a flaw or marriage on it. Few buyers turn to the seller to claim their rights and get money back. ZZPP clearly explains the rights of the buyer regarding the return of goods of inadequate quality.
Instruction manual
1
The buyer, when deciding on the return of money for goods of inadequate quality, simply wants to terminate the contract of sale. Of course, when buying any things, we do not always draw up a written contract, since it is very burdensome for both parties. But even a cash receipt is a document on the conclusion of a transaction, therefore, for the return of goods from a legal point of view, it is enough.
2
Everything looks quite simple: you give away the goods, presenting a cash or sales receipt, and money is returned to you. But, unfortunately, it is not profitable for the seller to lose the revenue received from the buyer. Therefore, he is ready to go to various tricks, and sometimes it’s not entirely legal.
3
In case of a firm refusal to make a refund from the seller, it is recommended to write a statement addressed to the director of this company. The statement must be made in free form, stating all the circumstances of the current conflict situation. In this case, you should be sure that the damage to the goods was really not your fault, otherwise an independent examination can recognize the seller’s rightness.
If the examination was carried out, but you were again refused a refund, as there were signs of damage to the goods after its purchase, do not give up. You have the right to file a lawsuit in court to challenge the examination. But be prepared for the fact that the trial may drag on for several months.
4
If the situation is not resolved in your favor without court intervention, then contact a lawyer for the correct preparation of the application. Also, a consumer protection society can help you in this matter.
5
In case of obvious aggression on the part of the seller and non-receipt within a reasonable time of a response from the management of the company, you can proceed as follows. Conduct an independent examination at your own expense, file a lawsuit. In case you win in court, the seller must not only return the money for the goods, but also compensate you for all the costs of the examination.
