Any state or municipal organization is obliged to consider incoming citizens' requests, including information requests, and within a month from the moment they are received, give answers to questions within its competence. If your question falls within the competence of another organization, the applicant must give a recommendation where he to be addressed.
You will need
- - a computer;
- - Internet access;
- - The official website address of the organization of interest;
- - a printer;
- - fountain pen;
- - Postal envelope;
- - Forms of notification of delivery and inventory of investments (optional).
Instruction manual
1
The Federal Law "On the Procedure for Considering Appeals of Citizens of the Russian Federation" requires that the appeal indicate who and where it is contacting (the name of the organization is sufficient) and the coordinates for reply by mail. It will not be superfluous to indicate a telephone for communication, it is possible mobile. Additional parameters for identification may be required. For example, your TIN when contacting the tax office. If you intend to send a request by mail, be sure to sign under the text.
2
The compilation of the request must begin with the so-called "header". These are a few lines in the upper right corner.
In the first, you write which organization you are contacting. For example, "To the Ministry of Internal Affairs of the Russian Federation."
In the second after the word “from” (with a small letter), your surname, name and patronymic in full. In the third - “living (s) at the address” and your address with a postal code. You can indicate your telephone number below. If you are registered at the place of residence at one address and live differently, in some cases the registration address may matter. For example, to justify why you are contacting the organization of a region in which you do not live.
3
When filling out the online application form on the official website of the organization, the "header" is automatically generated. You just have to fill in the required fields. Having filled in the "header", then write in the center "Information Request". When filling out an online form, you can not write these words. In addition, the topic and genre of treatment in this case can be selected from the drop-down list. We look at what options are offered, and dwell on the closest in meaning.
4
And now the actual request text. You can start it with the phrase "In accordance with the Federal Law" On the procedure for considering citizens' applications, I ask you to provide me with clarifications on the following issues: … "Next, formulate what exactly you want to know. It is better to number the questions in order, each beginning with a new line: so it’s easier to read. It is better to formulate briefly, clearly, the very essence. If you go into details, then only the most significant, giving a complete picture. The more references to provisions of the current legislation (but, of course, strictly out of place) in the text, the better: human thing to have is always pleasant, including in absentia.
5
Having stated all the questions of interest, you can add a request to send an answer to the address of the actual residence and indicate it with an index. The law allows this. You send an online appeal by pressing a special button. Sometimes you may then be asked to check the text before final submission. It’s better not to neglect this opportunity: carefully re-read it several times. If you find an inaccuracy, it's not too late to go back and fix it. The law equates online calls to regular letters.
6
If our choice is regular mail (there may not even be an online form on the site, although now there are less and less such structures), we print out the request. You can do it by hand, but the handwriting should be legible.
We put the date and signature on the text and go to the post office. You can send a request by regular letter. For reliability, it is better to make it custom with a list of attachments and a receipt of receipt. In this case, officials will not turn away as if they did not receive it. And now we are waiting for an answer.
note
The appeal should not contain insults and threats against anyone. If available, officials receive the full right to refuse consideration.
If you write because you are unhappy with something, you will have to leave emotions to yourself. The one who will read the request does not care about them, and hundreds of letters go through it.
Helpful advice
Formal responses from higher-level organizations are the best argument for contentious issues with grassroots officials. The answer on the form signed by the sovereign of a person who is clearly higher in rank produces the effect of a magic wand.
From these positions, if there is a choice between the answer to the mailing address or to E-mail, it is better to stop on the first option. It will take longer, but the hypnotic power of the paper is greater.
In addition, the official sees that in front of him is a man who knows his rights and knows how to defend them if necessary. Since I could write a request, it means that I can handle a complaint about his illegal actions. And such officials themselves are afraid and prefer not to get involved.
