When it is impossible to reach out to local officials in order to solve a burning problem, their hands fall from impotence. But there is a way out - write to the head of state. Whereas earlier, citizens' appeals to top officials were received in person or by mail, then with the development of information technologies it has become possible to do this on the website of the President of Russia.
Instruction manual
1
The official website of the President of the Russian Federation is www.kremlin.ru. To make a statement, complaint or proposal, open the "Appeals" tab in the navigator bar or go to
2
Read the rules for processing emails to the President of the Russian Federation. Keep in mind that your application will initially go to the Office for Work with Citizens and Organizations and will not be considered if it does not meet the requirements.
3
The letter to the President should contain a specific problem, statement, complaint about actions or inaction of state authorities and local self-government, as well as individual officials. If you want to ask the head of state a question, express your personal wish or leave a comment, use other presidential Internet resources, a list of which is given on the page "The President’s Official Network Resources"
4
Register on the site with your last name, first name, middle name and email address. This will allow you to track the fate of your application through your personal account. Then click on the "Send a Letter" button, fill out information about yourself, select the addressee: the President of the Russian Federation or the Administration of the President of the Russian Federation, as well as the subject of the appeal. Decide on how you want to receive the answer: in electronic or written form. In the latter case, enter your mailing address in the appropriate fields.
5
In the field "Text of appeal" state the essence of the problem, name specific names of officials, the address of the described place of action, fact or event. In addition, you can specify your phone number for a possible clarification of the content of your appeal.
6
The total volume of the letter to the President of Russia should not exceed 2000 characters, so state your thoughts clearly, clearly and consistently. Break the text into sentences, observe the syntax and punctuation. Do not use transliteration - spelling Russian words in Latin letters, and do not type the whole text in capital letters. Of course, there should be no obscene language and insulting expressions in the address, no matter how strong your indignation at this or that fact reaches.
7
In addition, you can attach a single file to the message without archiving no larger than 5 MB in size, containing documents or materials in support of your application, in the following formats: txt, doc, rtf, xls, pps, ppt, pdf, jpg, bmp, png, tif, gif, pcx, mp3, wma, avi, mp4, mkv, wmv, mov, flv.
8
As you consider your appeal, you will receive relevant notifications from the Office for Work with Appeals of Citizens and Organizations to your email address.
