John Schole is a first-class service technician. The man believes that the better the service the organization provides, the more money it can earn.
John Schole is one of the leading American experts in the field of service culture. He is better known as the author of a large number of books and motivational programs.
The personality and career of John Shawl
John Shall was born in the summer of 1947 in the small town of Minneapolis, Minnesota. The boy always strove for success and easily achieved his goals.
John spent his youth at St. Thomas's College in his hometown. After graduation, he devoted his life to sales. He invested his first earnings in training under the Paul Meyer program, which marked the beginning of his career. In the 70s, he founded a series of trainings for managers and successfully trained officials in managerial skills and communication psychology.
Already in 1972, under his leadership, the company established the Service Quality Institute, whose main goal was to improve customer service in the company and customer focus. In 1979, John Schole created the world's first service level improvement program. This invention was a breakthrough in the world of service organizations and has been successfully used to this day.
In 1987, according to leading magazines in the United States of America, John Schole received the title "Service Culture Guru." After almost 20 years, the head concludes the largest contract in the history of after-sales service and enters the Russian market. From this moment on, its products are represented by Business Training Russia.
Books written by John Schole
In addition to conducting business training and coach programs, John Schole has authored several books that are dedicated to service. Each of his publications has become a bestseller and has been translated into eleven languages.
The following publications gained popularity:
- Achieving Excellence through Customer Service. The bible for organizations who want to learn how and why to implement a service strategy. A Bible for Organizations Who Want to Know How and Why a Service Strategy Is Necessary.
- The Customer Is Boss: A Practical Guide for Getting What You Paid For and More. (Customer is your boss: a practical guide for getting what you paid for and more.)
- CASHING IN: Make More Money, Get a Promotion, Love Your Job (Cashing: earn more money, get a raise, love your job).
- E-Service. Speed, Technology & Price Built Around Service (Electronic Services. Speed, Technology & Prices Built Around Service).
- Loyal For life How to take Unhappy. Customers from Hell to Heaven in 60 Seconds or Less. (Loyal customer: how to turn an angry customer happy in 60 seconds).
One of John Scholl’s books, First-class Service as a Competitive Advantage, was included in the 20 most popular business books in the world.
John schole now
At the moment, John Schole is a frequent guest of most popular television shows. Literally everyone knows him in his circles. In addition to public life, John writes articles for various publications in the field of service strategy. He conducts coaches and trainings on 5 continents.
In addition to his passion for work, John Schole loves skiing and fishing. Despite high employment, the man is married and has two children.
The company, founded by John Schole, today has trained more than two million people in 40 countries.
