Precedents associated with a violation of water and heat supply, gas supply, lack of major, current repairs or obvious errors in utility bills and tariffs, often cause a storm of negative emotions. The actions of housing and communal services representatives can be appealed against.
Instruction manual
1
In defense of the rights and legitimate interests of consumers of public utilities, Ordinance No. 307 was issued, known as the Ordinance "On the Procedure for Providing Utilities to Citizens." Read it before writing a complaint.
The authoritative authority controlling the improper fulfillment of obligations by the housing and communal services bodies is the State Housing Inspectorate or a public consumer association. You can either send a written statement detailing the essence of the problem by mail or transfer it to the reception of the appropriate department.
2
The most effective way to appeal your rights is to file a collective complaint. The organization is obliged to conduct an on-site audit, the result of which will be an act fixing the committed offenses that do not comply with applicable standards.
3
It takes about 30 working days to consider complaints of this kind and only in rare cases can the term be extended for another month, after which the perpetrators must be punished in accordance with the code of administrative offenses. Such violations, as well as non-compliance with the terms for consideration of written applications of citizens, in accordance with paragraph 68 of the "Rules for the provision of public services" are punishable by very serious fines, which apply to the bodies of the State Housing Inspectorate.
4
More serious issues related, for example, to changes or indexation of tariffs are dealt with by the Regional Tariff Services, issues of providing all kinds of benefits - the Ministry of Labor and Social Development of the corresponding region, temperature coefficients - the scope of activity of the Federal Level Technical Regulation Agency.
5
If the inspection or the competent authorities mentioned are not in a hurry to take measures in relation to the housing and communal services representatives or if the measures taken seem insufficient to you, you can send a complaint to the prosecutor’s office, all documents must be attached to the application, and if available, photographs that confirm the facts of violation your rights.
note
Only in exceptional cases should you try to resolve the dispute in court.
