Most fixed-route taxis can disappear from the streets of Russian cities due to the adoption of a number of new decrees on the transportation of citizens by public transport. However, minibuses still drive on city and suburban roads, and therefore it will be useful to know where you can complain about the taxi driver if the rules for transporting people were grossly violated by him.
Instruction manual
1
The responsibilities of taxi drivers and the passengers who use them are spelled out in a document called the “Rules for Using Ground Passenger Transport”. From the document it follows that the driver of the minibus, after receiving money from the passenger for the journey, must issue him a ticket and do all the manipulations with the calculations only at stops, and not while the car is in motion.
2
The number of passengers on a fixed-route taxi should not exceed the number of seats in the passenger compartment. Passengers should not stand in minibuses! Also, the driver must comply with the rules of the road, have category D rights and a license to carry passengers.
3
If these rules of carriage of passengers by the driver have been violated, contact the following authorities with a complaint. First of all, to the carrier company. If the administration of the transport company did not meet you and did not resolve the conflict, you can contact the Department of Transport of your city. Send a written complaint to this institution by registered mail and with a mandatory notification of its receipt.
4
Also resolve conflicts on the road related to public transport, traffic police, police. The Department of State Consumer Supervision of your city is considering cases related to violation of consumer rights, including those that have used shuttle services. In the city hall there is a department in charge of urban transport. Write a complaint to such a department. It must be considered within 10 days.
5
In a written complaint to the minibus driver, do not forget to indicate the park taxi number, the route number that you followed, the date when the situation that required permission, the place and time of the incident, is indicated in addition to your coordinates. Do not forget to record the phones and names of witnesses who became eyewitnesses to the situation created by the taxi driver. You may need to contact them for an additional signature for your complaint or if you need to be present in court.
