Lack of heating in apartment buildings is one of the most common communal problems. Residents are usually treated with emergency shutdowns with understanding, because they know the reason and the approximate timelines for its elimination. But it happens that the city has been connected to heat supply for a long time, and your riser stays cold. In these cases, complaining is imperative.
Instruction manual
1
Find out if there is a single emergency dispatch service in your community. Its coordinates can be indicated on receipts for which you pay for heat supply. The telephone number of such a service should be written somewhere in the entrance in a conspicuous place - for example, on a billboard. But this requirement is not always respected. If there is such a service, it is enough to simply call it, your application will be forwarded to the management company or heat supply company. Do not forget to ask about the application number and find out the name of the employee who accepted it.
2
Unified emergency dispatching services are not available in all settlements. Therefore, it is possible that you will have to contact the office directly responsible for the condition of the heating systems in your home. This is a management company. Such an organization can be called in different ways - housing services, REU, etc. The name is indicated on the utility bill. Call the control room, report a problem, ask for the application number and the name of the recipient. You can also contact the management company with a written statement. It is written in free form - as in all documents of this kind, it is indicated to whom the complaint is addressed and from whom it is addressed. Write in which rooms there is no heating.
3
If the management company does not take any action, contact your local administration. You need a department or committee for managing housing and communal services. Write a statement and do not forget to indicate that you contacted the management company, indicate who accepted your application, as well as its number.
4
A prolonged lack of heating can be reported to the housing inspectorate. Typically, complaints to this organization are more effective than to the management company. The Housing Inspectorate will issue a directive to fix the problem. It is best to contact the housing inspectorate with a written statement.
5
The prosecutor’s office can protect your rights. It is most convenient to write a statement right on the spot, because in the reception or at the secretary you will find samples of filling out documents.
6
Since 2013, Russia has set a single day for citizens' appeals - December 12. On this day, you can contact the reception rooms of the President, governors, heads of local administrations. Information about this should be posted on the official website of your municipality. Make an appointment with the head of administration and tell him your problem, as well as tell what measures you have already taken and what was the result.
Useful advice
With a prolonged absence of heating, you can be recalculated. To do this, you need to call the management company and ask to measure the temperature in the apartment.
