If any non-governmental organization violates your rights (of the consumer, to the inviolability of private life, etc.), you can, in the course of pre-trial settlement, raise a claim to it. This is done in writing. There is no strict form for this document, but there are a number of points that must be reflected in it.
You will need
- - computer;
- - a printer;
- - paper;
- - fountain pen;
- - a postal envelope, forms of an inventory of investments and delivery notices, and money to pay for communication services when sending a claim by mail.
Instruction manual
1
Typically, the claim is addressed to the first person of the company. If you know his name, initials and position, indicate. This information can be on the company’s website or presented in the public domain at its office, store (in the latter there is always a stand with information for consumers), etc. If not, the wording “such and such to the head of the company” or “to such something. " The full name of the company and its legal form (LLC, ZAO, OJSC, etc.) must be indicated. Below, indicate your full name and the address where you can be contacted, if desired, contact phone number.
2
Title the content of the document with the word “complaint” or “appeal.” Below describe the essence of the incident that caused you to contact the company - from the very beginning, without going into details. Emphasize what your rights are violated by the actions of company representatives, which provisions of the current legislation are contrary, then state what you are asking for. Each requirement, especially the material plan (for example, if you ask for a refund for low-quality goods), it is advisable to justify the provisions of the current legislation from which they arise.
3
In the end, warn about further actions if you ignore your letter or an unmotivated refusal: sue where you will demand compensation for material damage and moral damage, etc.
4
Print and sign the finished claim. You can take it to the office of the company or any unit related to it (branch, additional office, store), etc. In this case, make a copy and demand that it be marked with acceptance, with the date, signature of the recipient and the seal. In case of refusal to accept the document or make a note about it, send it to the company address by mail with a valuable letter with a list of investments and a notification of delivery.
