Making a purchase, acquiring a thing we like, we all really want to use it for a long time and with pleasure. Quite often, our dreams are broken into sad reality - purchased items turn out to be defective. A bona fide seller will take the goods from you without further ado, but an unscrupulous seller will probably try to evade this procedure that is not beneficial for him. In order to hand over a thing to the store easily and without unnecessary nerves, you will need to follow a few simple rules.
You will need
Check, warranty card and application
Instruction manual
1
When buying a thing / product, do not forget to take all the accompanying documents - from a cashier's check to a warranty card. This is very important - in case of returning the goods, you do not have to unfoundedly convince the seller that the goods were bought in his store.
2
During the entire warranty period, be sure to keep all receipts and other receipts that you received with the purchase of the goods.
3
If the purchased item turned out to be defective, do not delay - go straight to the store where you made the purchase. Do not make claims in words - it is useless. Be sure and without delay write a request for a refund for defective goods. If the seller is conscientious - statements will be sufficient.
4
If you are unlucky and the seller turned out to be dishonest, do not be very upset - do an expert examination of low-quality goods from an independent expert and attach it to the application.
5
In the event that an unscrupulous seller continues to persist and drag out time - seek help from a lawyer. The appearance of a lawyer in the store works just miraculously - you will immediately be refunded for a low-quality thing, reimbursed for the costs of examination and legal services.
note
If the seller tries to force you to make an examination with a specific expert, do not settle for this. The recommended expert and store owner may have their own personal arrangements.
Useful advice
Before contacting the store, you can consult the consumer protection department.
