It often happens that we are happy to buy a thing, bring it home, study and understand that this is not at all what we needed. The Consumer Protection Act allows you to return the product to the store subject to certain conditions.
Instruction manual
1
An exchange of goods of good quality is carried out if the specified goods were not in use, its presentation, consumer properties, seals, factory labels are preserved. Be sure to keep your checks and warranty card, if one is included with the product. Without them, returning the goods will be much more difficult. However, if you do not have a check, you can refer to testimony, which may also allow you to exchange goods.
2
You can return or exchange the goods in the store e within 14 days from the date of purchase. If you need not to exchange the goods for a similar one, but return the money for the purchase, you will need to write a statement, including your passport details, so do not forget to bring your passport with you.
3
Any defective goods can be returned within the specified period. If you simply do not like the size, color or style, there are a number of products that can not be returned. Many people know that personal care products, medicines, underwear and hosiery are not refundable. Also on this list are products such as photo paper and film, perfumes and cosmetics, children's soft and inflatable toys, feather and down products, toothbrushes, shaving brushes, mouthpieces, gloves, massage brushes and combs, fabrics, printed products, goods in aerosol packaging, meter carpets, pipe products, linear, sheet metal, custom-made building materials, discs, video, audio tapes, products intended for infants (nipples, diapers, bottles, etc.), wigs, tools for pedicure and manicure, precious metals, jewelry made of semiprecious and precious stones.
4
The Law "On Protection of Consumer Rights" does not distinguish between situations when a product is purchased at a reduced or full cost, and operates on the same principle for all purchases. Therefore, it is wrong to say that a product cannot be returned only because it was bought at a sale or on a stock. In the event of a defect, the buyer must be notified in advance before making a purchase.
