It is difficult to find a person who, having made a purchase, would not have found at home that the purchased goods are not suitable for him, do not like him or are simply of inadequate quality. In this case, without delaying the matter, you need to return or exchange an unsuccessful purchase within fourteen days, not counting the day of purchase.
Instruction manual
1
Upon returning home, it is very important to keep the receipt and packaging of the goods (box, labels and price tags). If the absence of a check can still be compensated by the testimony of witnesses about the fact of the purchase, then without packaging and factory labels the goods will not be returned.
You must also maintain the presentation of the purchase. If the product shows that it was in use, you can be sure that the money will not be returned to you. The only exceptions are products of inadequate quality. In this case, you can bring the marriage to the store without a receipt, packaging and with signs of use. This rule applies to low-quality food.
2
Goods with significant deficiencies identified during use can be returned to the store after 15 days from the date of purchase, and after the warranty period, but no later than two years from the date of purchase. In this case, you will have to work hard and make a complaint to the manufacturer or his direct representative in your region with a detailed listing of the shortcomings of the returned product.
If you are offered to conduct an examination, try to attend it or send your representative with a power of attorney. The results of the examination may be appealed in court.
Goods purchased at the sale are also subject to return, provided that the buyer was not aware of the presence of marriage in the purchased product prior to the purchase. About this, the seller must make a mark on the sales receipt or warranty card. You can not return only those things about the presence of deficiencies in which you were immediately warned.
3
Under no circumstances, except for marriage, the following goods can be returned: personal hygiene items, medicines, cosmetics and perfumes, underwear and bedding, dishes and cutlery, technically sophisticated household appliances, household chemicals; fabrics, cables, construction and other materials sold for meter, furniture, weapons and ammunition, literature, animals and plants, jewelry made of precious metals.
However, this rule does not apply to online stores and products purchased virtually. The only exceptions are personal care products. For example, one product is offered, and they deliver to you a completely different one. Returns in this case can be made within seven days, not counting the day of purchase, even without explanation.
4
In general, as practice shows, the law is most often on the side of bona fide buyers. Usually, when returning, you must present your passport and write a return application. Often sellers offer to replace a product that does not suit you with a similar one, but no one has the right to force you to do this.
Assert your rights, do not be afraid in case of refusal to quote the lines from the "Law on the Protection of Consumer Rights" or even threaten to litigate. In most cases, the seller prefers to resolve disputed issues peacefully.
note
Buying a product with a damaged trade dress (packaging integrity is included in this definition) you automatically deprive yourself of the right to exchange, not to mention the return.
Useful advice
Purchase returns. According to the law, each buyer can return a thing bought in a store within 14 days. And it is not necessary to explain the reasons for the return. It should be remembered that the absence of a check certifying the fact of purchase is not a reason for refusal (paragraph 5, Article 18, the law "On Protection of Consumer Rights"). Also worth mentioning about the packaging. If it is not there, it does not matter, the main thing is that the returned thing should have a presentation.
