According to the Federal Law "On the Procedure for Considering Appeals of Citizens of the Russian Federation", any Russian has the right to apply in writing, including with a complaint, to a particular state organization. They are obliged to consider it and not later than a month from the moment of receipt inform the author about the decision. But it often depends on how the complaint is made.
You will need
- - texts of laws to which you will refer, arguing that you are right;
- - copies of documents in confirmation of the facts stated in the complaint;
- - a computer;
- - access to the Internet when sending complaints through the online application form;
- - a printer with other methods of delivering the document to the addressee;
- - an envelope, forms of notification of delivery and money to pay for communication services when sending by mail.
Instruction manual
1
Each appeal to the authorities, including the complaint, must contain information about who (the name of the state or municipal authority is enough) and who is contacting how to contact the applicant (registration address, mailing address, if it does not match). A telephone is optional, but desirable: those who will read the document may have questions that are best answered right away, additional evidence or a personal meeting may be needed. All this is usually written at the top of the complaint, in the right corner.
2
Further in the center of the line is the name of the document: "COMPLAINT".
The line below: "for unlawful actions …" then you give the names, positions held, the place of work of those whose actions are appealed. If you do not know the name or position, the wording of the “official” is sufficient (or in the plural - according to the situation). These lines are also centered.
3
Now go to the content of the complaint. In it, you in any form indicate which actions, by whom and when were committed in relation to you. The more accurate factual information, the better: date, time, names, positions. Refer to the available evidence: documents attached to the complaint and others, for example, an audio recording of the conversation. When linking to an official document, give its output (date, outgoing number, signatory)..
4
Motivate why you consider the described actions to be unlawful, best of all with reference to specific provisions of the law (clause, part, article, title of the law or other regulatory act, its output), do not be shy and quote verbatim or partially this or that provision of the law.
5
Then you can move on to what you are asking. After the words "based on the foregoing, I ASK:" the contents of the section are presented in a column by a numbered list. Among the measures, be sure to indicate "conduct verification of the above facts." If you are unlawfully denied something, ask to ensure compliance with the law in relation to you.
You also have the right to ask for disciplinary or other measures against violators of your rights.
It will not be superfluous to indicate in a separate paragraph with reference to the law “On the Procedure for Considering Appeals of Citizens of the Russian Federation” the inadmissibility of forwarding a complaint to an organization and an official whose actions are being appealed.
If the address of registration and residence do not match, underline which is preferable to receive an answer.
6
Attach documents and other evidence to the complaint. It is better in the order in which you refer to them in the text. In the complaint itself, under the heading "I attach this complaint", give all the documents to which you refer, indicating the output and the number of sheets. Also use identifiers of other evidence. For example, the serial number of a conversation audio CD.
7
If you are sending a paper complaint, be sure to print it and sign it. The finished document can be sent to the addressee in person, by mail (preferably with a receipt of delivery and a list of investments) or delivered personally to the organization where the complaint is sent.
note
If the text of the complaint contains words that can be regarded as insults or threats, this will give officials a reason not to consider your appeal and not to take into account the facts set forth in it, no matter how egregious.
Useful advice
The Law "On the Procedure for Considering Appeals of Citizens of the Russian Federation" does not limit the time for filing complaints. So, if several weeks or months have passed since the incident, it’s okay. But it will not be superfluous to make a reference in the text to the relevant provision of the law.
