Magnetic and electronic tickets can fail before the end of the paid period. If this happens, the card must be exchanged at the nearest point of sale - a kiosk located next to the stop.
Instruction manual
1
When you purchase a pass, keep the check issued to you along with it. When renewing it at a kiosk or using a vending machine, also keep receipts. It is often impossible to read information from a damaged ticket, and the cashier may not take your word for it that the card has been extended to the period that you call.
2
Please note that some of the organizations involved in the carriage of passengers exchange tickets only if they are damaged through no fault of the user. Often, a card stops being read due to mechanical damage during reading (the turnstile mechanism crushes it), or due to a malfunction in the validator software (incorrect information is written to it). The second can happen not only with magnetic, but also with a contactless electronic ticket. Also note that the metro ticket cannot be exchanged at a kiosk serving ground transportation passengers, and vice versa, cards for buses, trolleybuses and trams are not exchanged at the metro ticket office.
3
Find the nearest ticket kiosk (they are not located at all stops). Give the travel cashier and inform that he is not being read. Give the last of the checks with him. Wait until the cashier cancels the old card and issues a new one. If the damage occurred through no fault of your own, you may not even take the security deposit value of the form (for contactless cards it usually amounts to 20 rubles).
4
To prevent the travel card from being damaged due to your fault, do not bend it and do not expose it to moisture or aggressive media. If the contactless card begins to delaminate, exchange it immediately, without waiting until it stops reading due to a break in the built-in loop antenna. If this happens suddenly, you may be late for work or a business meeting. Magnetic cards cannot be kept near magnets, monitors, televisions, transformers, electric motors, and electronic cards cannot be near cell phones, microwave ovens, WiFi devices and any other devices containing radio transmitters.
