Rudeness, body kit and shortcomings, as well as other shortcomings that, unfortunately, we often encounter in stores, cause a desire to respond to them not only verbally, but also officially record a violation of your rights. This can be done using a book of reviews and suggestions, or a plaintive book, as it is commonly called. How to state your complaint in this book?
Instruction manual
1
The complaint book should be available at the information stand for visitors to the store. Nevertheless, if it is not in your field of vision, feel free to demand a book from any store employee. Failure to provide a complaint book is an administrative offense, so if you are not given the book, threaten to write a statement to the Rospotrebnadzor or the consumer protection society. The seller’s excuse that the complaint book was allegedly temporarily handed over for inspection or for making copies is a lie, by law the book cannot be taken from the store.
2
In addition to the most mournful book, demand that you create the necessary conditions for making an entry in it: the store administration must provide you with a chair, a table and a pen so that you can make such an entry.
3
At the same time, the store administration has no right to demand anything from you: neither the presentation of identity documents, nor an explanation of the reasons why you decided to write your complaint.
4
The entry form in the complaint book is arbitrary. Try to state the essence of your complaints about the store briefly and clearly.
5
In addition to writing, you can leave your contact details, in particular your home address - in this case, the store administration is obliged to inform you of the measures taken on your complaint within five days. The consideration of your complaint can be monitored simply by looking at the same complaint book a couple of days later, in which the store administration should reflect the information on the merits of the complaint.
note
Remember that the complaint book is an official document, the status of which is monitored by inspection bodies, in particular, Rospotrebnadzor, so if something does not work for you in the store, feel free to demand: "Give the complaint book!"
