You can write a complaint, statement, comment on any matter to any government agency. There are several ways to do this. The essence of the problem should be stated as authentically as possible, preferably with the application of the necessary documents, logically and consistently.
Instruction manual
1
First decide on the subject of the letter. What is your goal by sending a document to the organization? Define the sequence of presentation. A letter can be written and sent by mail, using the Internet or via e-mail.
2
If you decide to send a letter by mail, take a sheet of A4 paper. In the upper right corner write the name, zip code and postal address of Rospotrebnadzor, then list your personal data, place of residence, optionally a telephone and email address. In the middle of the document write with a small letter the word: statement, complaint, complaint.
3
Start writing from the very beginning, describe what prompted you to contact the consumer protection organization. State the essence of the problem in detail, avoid emotions, write only facts. Next, indicate what you are not comfortable with and where you turned to in order to resolve the conflict or resolve the issue, the results of the appeal. At the end of the letter, describe in detail all requirements, requests or questions. Focus on specific actions and violations. Do not invent anything or make assumptions.
4
Take the letter to any post office, it is better if you send it by registered mail with a notification. In this case, you will be sure that it will reach the addressee. As a rule, the delivery time for such a letter varies from 3 to 15 days.
5
You have the right to send a letter on the Internet. This can be done using official sites. For example, the Consumers Union of the Russian Federation. You should go to the site, find a column with the name "citizens' appeals" and state the essence of the problem. In this case, it is required to indicate your personal data, when, where, under what circumstances the situation occurred, your requests or requirements. No need to be guided by emotions, try to state only the facts. All applications undergo thorough processing, they are studied, checked and answered in accordance with the law within 30 days from the date of application.
6
You can come to Rospotrebnadzor personally. In this case, you should contact the receptionist with the head or leave the appeal in the office where the person is authorized to accept such documents. Both there and there they will put a mark on acceptance on your copy and register the fact of its submission. The answer is given within 30 days, sent by mail. You have the right to pick it up in person. If you are not comfortable with this procedure, make an appointment with your boss, which is held on days determined by the schedule for receiving citizens.
7
Find out the email address of the head of Rospotrebnadzor. The official studies all the information received at this address and gives an answer within the acceptable time frame. In some cases, the period may be extended, because it may require additional examinations, inspections and other actions, but no more than 15 days.
