Is it possible to make communication with officials comfortable and effective? Of course. To do this, you need to know your civil rights and obligations. You will actively use the first, and the second - strictly observe. And be sure: you will definitely get an answer to a well-written letter.
Instruction manual
1
First of all, study the legal framework. The Constitution of the Russian Federation ranks the appeal to the local government to the fundamental rights and freedoms of citizens. This means that you can send a letter to the city administration. Officials are obliged to consider it and answer on the merits of the questions asked. The procedure for working with letters from citizens is determined by the Federal Law of May 2, 2006 N 59-ФЗ "On the Procedure for Considering Appeals of Citizens of the Russian Federation".
2
In a letter, you can state proposals for improving life in the city, make a statement about the shortcomings in the work of the administration, as well as make a complaint about a violation of your rights and ask for help in resolving the situation.
3
The text of the letter should be literate, logical, coherent and correctly executed. Use standard A4 white paper. If it is not possible to print text, write in neat handwriting. Remember that the law allows you not to consider appeals that cannot be read due to stains, blurring and illegibility of letters.
4
In the upper right corner of the page you should indicate:
- the position of the official in the dative case with a capital letter, for example: "To the head of the city administration M." or "To the head of the education department of the city administration M.", - the surname and initials of the official in the dative case with a capital letter, for example: "Ivanov II", - own surname, name, patronymic is completely in the genitive case, address of the place of actual residence, address for registration, contact phone number, for example: "Petrova Anna Ivanovna, living at the address: city of M, A.1 St., 1, apt. 1, registered at the address: city M, ul. A, d.1, kv.2, phone: 00-00-000 ".
Start each line from the middle of the sheet.
You can also apply on behalf of the team, then instead of personal data indicate the name and address of the organization.
5
Then back off a few lines and write in the middle of the sheet the type of your appeal: statement, complaint, collective appeal, etc.
6
Next, in free form, describe the essence of your problem or proposal. List all the facts you know. Specify what actions you took, where you have already approached on this issue and what answers have been received. If possible, attach copies of documents supporting your application. Sign and date at the end. There may be several signatures if you apply on behalf of the team (from residents of the house, employees of the organization, etc.).
7
Send a notification letter by mail to the address of the city administration or administration body to which you are contacting. You can also personally take it to the reception or office.
8
Within three days, your letter must be registered in the accounting system of incoming documentation. He will be assigned a specific number, which you can find out by phone in the office. The appeal may be considered by the city administration within 30 days from the date of registration. After this period, you will receive a reply to the address indicated in the letter.
note
Anonymous appeals by the city administration are not considered. An address and a telephone are necessary to send you an answer and promptly clarify the necessary data.
Useful advice
You can send a letter to the city administration by e-mail. Registration and review of emails are subject to general rules.
Specify the position and surname of the official to whom you are sending the letter by telephone. Phones and addresses of the city administration can be found on the official website or in local telephone directories.
