Housing office, or housing maintenance office, deals with the maintenance of multi-storey buildings. These organizational forms may also have other names: ZHEP (housing maintenance company), REU (maintenance management), REP (repair and maintenance enterprise) and change the status of a public institution to a private one, for example, a management company.
You will need
- - telephone;
- - access to the Internet;
- - information plates in the entrance of the house;
- - receipts for payment of utility bills;
- - A single cash settlement center;
- - city telephone directory.
Instruction manual
1
To find the data of the housing maintenance office that your home is assigned to, carefully study the receipts you receive for paying for housing and communal services. Perhaps on any of them you will find the desired phone number or address of the organization you need.
2
Pay attention to the signs with useful phones, quite often located on the doors of the porches. Check with a janitor cleaning your yard or a cleaning lady washing your porch.
3
Since the housing maintenance office is usually located in the area in which it is responsible for the operation of the houses, just ask the neighbors about where it is located. As a rule, local residents are aware of the location of the housing office and will be able to give you an address.
4
Call the reception office of the administration of your area, ask to connect you with the deputy head of housing and communal services. Check the phone number of the organization you need with his secretary.
5
Request the information you need in the Unified Settlement Cash Center (ERCC) or the Unified Information and Settlement Center (EIRC), in which you make monthly utility payments.
6
Contact REMP (repair and maintenance municipal enterprise). At your home address you will be helped to find the housing maintenance office responsible for it.
7
Use the Internet services: go to the official website of your city, find the section "Housing and utilities" and call one of the phones there. What is your address of residence and ask for the necessary information.
8
Dial the number of the uniform reference service 09 and ask for the telephone number of a similar service of the main city department of the housing and communal services department. After calling the service, find out from the operator to which particular housing office your home belongs.
9
Try to find the necessary information in the city telephone directory. Usually it contains information about municipal utilities, so you are very likely to find the data you need.
Useful advice
If the local authorities do not respond to the problem that you are trying to solve in the housing and utilities sector, attract the media to it: write to newspapers, leave feedback on the management company’s website, etc. If this does not take proper effect, complain to higher authorities of regional and federal significance. Attach to your complaints the documentary refusals of the officials of your city in solving your problem, photographs and video materials confirming the facts of violations or inaction by the housing and communal services organization.
