The metropolitan municipal transport, like any other, should work properly, buses should go on schedule. But how often do you have to wait for the bus at the bus stop longer than the due date. But this is a problem.
Instruction manual
1
If public transport does not go on schedule, you have the right to complain. However, few enjoy this right, unfortunately, preferring to just grumble or trying to forget this misunderstanding.
2
Usually in such cases it is advised to call the Mosgostrans hotline - (495) 953-00-61. Having “talked” with an answering machine, having told him the essence of your complaint, you will calm down, it will become easier, but this usually does not solve the problem. Municipal carriers should be dealt with in the same way as commercial carriers.
3
Commercial buses and minibuses must be in good condition. The driver, no matter what nationality, should understand the Russian language well, the seats should not hang out, the cabin should be more or less clean. If you have complaints against the driver, you can personally express them to him, but such an approach rarely leads to positive results. It is better to call the hotline of the Department of Transport and Communications of Moscow (495) 202-43-23.
4
You can also complain to the administrative and transport inspection of the Moscow region by calling (495) 228-19-71, 228-19-90.
5
Another way to complain about public transport is to call the traffic police hotline at (495) 974-01-11.
6
Most of the commercial passenger traffic in Moscow is controlled by Avtolayn, so you can call there too. Call the hotline (495) 786-23-23 and state your complaint to the driver of the minibus or its condition.
Useful advice
If you think that you will have to complain about transport more than once, then try to always take tear-off tickets in minibuses, as well as write down the numbers of all buses. In the future, if you have to complain about municipal or commercial transport, this information will be very useful to you.
