Quite often, when making a purchase, the seller does not give the buyer a check, and the buyer does not even try to demand it. Well, of course, if a thing is bought on the market, then there can be no talk of a check. What to do in a situation when it turns out that the Purchased item is of poor quality? It would be logical to turn to the seller with a request to return the money for the defective item, or exchange it for a better product. This can be done even if you do not have a receipt to confirm the fact of the purchase of goods.
Instruction manual
1
Collect all the possible facts proving the purchase of goods from a particular seller. It can be: testimony of witnesses; consumer packaging with the appropriate marks of the company, confirming the purchase from this seller; other supporting documents (tag attached to the product, article number, product serial number, etc.), as well as any other confirmations.
2
Contact the seller to exchange the goods or return the money.
If the seller refuses to satisfy your requirements, make a claim in writing, which includes all the available evidence of the purchase. Be careful when compiling it, because the outcome of the case depends on the tone in which it will be written. It is advisable to write a brief and fairly tough claim.
When writing a claim, use the words "I demand" instead of "I ask." Write a claim in duplicate. Give one of them to the seller, and leave the second to yourself. Moreover, on your copy of the claim, the seller must make a note that the claim is accepted and put a signature or stamp. If the seller refuses to accept the claim, contact the store or market administration immediately.
3
If the seller begins to accuse you of improper use of the items purchased from them, insist on conducting an examination, on which you have every right to attend. In the claim, be sure to write that you ask the seller to inform about the time, date and place of the examination, for this you also have a legal right in accordance with the Law "On Protection of Consumer Rights". The examination is carried out at the expense of the seller.
4
If the results of the examination indicate that you misused, stored or transported the goods, then you will reimburse the cost of the examination to the seller.
In the case when the results of the examination will testify in your favor, the seller must immediately return money to you for low-quality goods.
5
If the seller cannot immediately satisfy your requirements, he is given 7 days to do this, starting from the deadline for submitting the demand, and if there is a need for an examination, then 14 days. As you can see, it is possible to return the goods without a receipt confirming his purchase only Try hard and be persistent and decisive.
