If you decide to buy a fur coat, make it better in the store. In the event of a defect, you can always return or exchange defective goods during the warranty period. The main thing is to know your rights and act in accordance with the law. Do not throw away the receipt and warranty card for the product during the entire warranty period.
You will need
- - receipt;
- - warranty card.
Instruction manual
1
If the coat you bought turned out to be defective, according to the Law of the Russian Federation "On Protection of Consumer Rights", you are entitled to choose one of three options for solving this problem. You can exchange a low-quality fur coat for a new one, hand it in for free warranty repair, or return the product back to the store and get its value.
2
Keep in mind that each fur product has a warranty period. This period is determined by the manufacturer, and the store must take it into account. Sometimes it happens that the manufacturer does not indicate it. In this case, the store has the right to act at its discretion. However, the warranty period for a fur product may not be less than 6 months.
3
According to the Rules for the sale of fur goods, if the product detects defects that were not agreed upon by the seller, the buyer has the right to file a complaint within six months and return the purchase to the store. Moreover, the time during which claims can be made is calculated from the moment the season begins. In Moscow, the fur coat sock season begins on November 1 and ends on March 1.
4
Having found a marriage, take a fur coat with documents and go to the store. If there is an obvious marriage, you will be refunded.
5
If the seller doubts your claim, he will have to check the goods to make sure that your requirements are justified. You have the right to participate in this test. If you do not agree with the response received, request an examination. It must be organized by the seller. In case of disagreement with its results, insist on an independent examination. It is paid by the applicant. If the expert proves that you are right, the store will be required to fulfill your requirements and pay for the services of an expert. If it turns out that the product was damaged due to the fault of the buyer or due to force majeure circumstances, you will be obliged to pay all material costs.
6
Remember that having bought a fur coat, you have the right to return it to the store within two weeks without explanation. If at home you find some kind of defect or a thing you just do not like, feel free to return it back.
note
Buying a fur coat in the market, you risk it. There are more chances to buy low-quality goods on the market, there you will not always be given a check, in addition, when you return to the market, you may not find a tent or a seller.
Helpful advice
If disputes arise, you can contact the consumer protection society - ozpp.ru
The telephone number of the Moscow Consumers Union is (495) 229-0885.
