If the watches you bought in the store do not work or do not suit you for any other reasons, they can be returned. According to Russian law, such an opportunity is most often provided to consumers.
Instruction manual
1
Make sure you can return your purchased watch to the store. This can be done if the malfunction occurred due to the fault of the manufacturer. But if the model just did not like, you can not always replace it. Watches with a specified warranty period for them are not exchangeable. In addition, you will not be able to hand over an accessory to the store, the material of which includes gold, silver, platinum or precious stones. All other models can be returned back to the store within 14 days after making a purchase.
2
Contact the store if your staff refuses to legally return the watch. Come with a watch, warranty card and check if you pick them up at the time of purchase. If the accessory does not have a guarantee, you can exchange it for a similar one or demand a refund. In the event that the watch provides for warranty service, it must be sent for a free repair. If he doesn’t help, the money spent will be returned to you.
3
Get back the watch after repair or money for it. If you are denied repairs and damages, contact your local Consumer Protection Authority for assistance. You will be helped in compiling a competent complaint that can affect the administration of the store. If possible, contact the watch manufacturer directly if their brand is sufficiently known. By protecting your reputation, a company can help you replace low-quality products.
note
The company may refuse to repair your watch even under warranty if it was damaged through your fault, for example, from a strong blow.
Helpful advice
If there is no reaction from the store to your complaints, contact the court. However, this is worth doing only if the question is about a significant amount of compensation, otherwise you will have to spend more money on an examination of the quality of the purchased goods.
