Almost every citizen, regardless of his place of residence, may need to file a complaint with the authorities. More often than not, one has to deal with complaints that lodge complaints against troubled neighbors, corrupt officials, dishonest employers, or dishonest sellers.
Whatever the reason why you need to write a complaint, it is always necessary to remember that you should make a complaint based on clear and unambiguous rules - only in this case you can get a quick and competent answer to a question that bothers you. Only by making a complaint correctly can you solve the problem.
- A complaint can be oral or written, but an oral complaint can only be considered effective if you make a complaint during a personal appointment with an official. And this means that you have to spend a lot of time pre-recording, waiting in line, etc. Therefore, it is better to make a complaint in writing - it is a written complaint that is considered the most convenient and effective method of solving many misunderstandings.
- A written complaint can be sent to both the regional administration and the federal authorities - but in any case, this document will reach the addressee and will be considered no earlier than seven days later. It’s best to find out by telephone in advance which authority is in charge of solving the problem that worries you, correctly compose a written complaint and send it directly to the appropriate authority.
- The compilation of the complaint itself must be taken as responsibly as possible - the more competent and intelligible this document is, the faster the issue outlined in it will be resolved. In the upper right corner, indicate the full name of the body that will handle your complaint, as well as the official to whom you want to send your complaints. Do not forget to indicate the address, last name, first name and patronymic of the applicant, as complaints without personal data are not accepted for consideration - they are considered anonymous. The only exception to this rule are appeals containing information about a planned or already committed illegal act.
- The essence of their claims should be summarized below, on the left side of the sheet. The title of the complaint must be based on its content. The claim itself must be clearly described, but with all the details relevant to the consideration of the complaint. Describe all the circumstances that accompanied the violation of your rights, and if there are witnesses, provide information about them.
- Well, if you have documentary evidence of your own words - copies of them must be attached to the complaint. To properly file a complaint, all copies of documents attached to it must first be notarized and the entire list of related documentation should be indicated at the end of the complaint.
- Do not forget to put the date and witness the complaint with your own signature. Regardless of where your complaint will be directed, make several copies - you have every right to submit copies of the complaint to several organizations at once. When submitting a complaint to employees of the relevant authority, do not forget to find out what number will be assigned to this document and write it down. So you can further monitor the progress of processing your complaint. In most cases, the time limit for considering a complaint in municipal or federal authorities is no more than thirty days from the moment of its receipt.
- If you were refused a complaint or a decision was made that didn’t satisfy you, you have the right to contact a higher authority by sending a similar complaint with the attached response. If you do not know which of the higher authorities you should contact, you can send a complaint to the prosecutor.
