Everyone knows the state of the housing stock in Russia and the level of responsibility of housing and communal services officials. Very often we are faced with the failure to fulfill the duties of these services, the indifference of officials and unreasonable expenses and tariff increases. If you encounter such a problem, the struggle for your rights should begin with the submission of a complaint or claim.
Instruction manual
1
Remember that all appeals (claims, complaints, claims and statements) must be made in writing. Even if the situation requires an urgent solution and you call the emergency service, send a written request, which then confirms the fact of the accident. Write the complaint in at least two copies. The first copy of the complaint or statement must be kept.
2
If you send it by mail, send it by registered letter with a notification, an inventory of the contents of the letter will not be superfluous. Before sending, make sure that the receipt contains the exact address of the organization and its name. A personal visit to the housing and communal services company will be more effective, where you can control the registration of your appeal. The second (your) copy must put down the registration date, organization stamp, incoming number, and also indicate the name, position and signature of the person registering the appeal.
3
Such appeals form, as a rule, in a certain order. In the upper right corner, first write the details of the organization, namely its name and address. Then they write the name and initials of the leader, unless of course you know them. Below write the last name, first name, middle name and address of the author of this appeal.
In cent put the designation - "Complaint" or "Claim." Then you should clearly and clearly describe the essence of the problem and indicate your requirements (for example, eliminate leaks, recalculate, make an examination, etc.).
You should not write much, it is better to briefly and clearly. It is very important not to make any factual errors, otherwise, especially if you have to go to court, the defendants can question the veracity and validity of the whole statement on their basis. At the end, be sure to put down the date, signature and its decoding. Relevance to your appeal will betray links to laws and regulations.
4
If you have not received an answer to your claims or are not satisfied with the work performed, then the next step should be to apply with the same application to the regional department of Rospotrebnadzor or the local department of the State Housing Inspectorate of the Russian Federation. Not many people know about the existence of such an organization, but meanwhile they enter into its tasks: monitoring the targeted use of the housing stock and timely consideration of appeals and complaints, as well as monitoring the ensuring of the rights and legitimate interests of citizens when providing housing and communal services to the population. If after and after this your complaints did not take effect, then all available papers should be addressed to the prosecutor's office and the court.
