Unfortunately, sometimes, for reasons beyond your control, the package, which is of great importance to you, disappears somewhere. But you have no idea about the actions that need to be taken in the circumstances, and you have no idea where and how to look for the lost package. But there is a way.
Instruction manual
1
In accordance with modern forwarding technology, any registered postal item is assigned a postal identifier (unique number) and information about the parcel (at each stage) is entered into the postal control and accounting system.
2
This information may be useful to you if you decide to use the Internet to find a lost parcel. To do this, go to the official website of the Russian Post and in the section "Track the postal item" enter the unique number assigned to the parcel in a special window (enter the identifier without brackets). So you can see where your package "stuck".
3
If the request on the Internet did not bring the expected results (or you decided not to use this method), then there is another opportunity to find the package.
4
Write a request for a package at the post office. The mail officer will ask you to attach some documents to the application, without which the application may simply not be accepted. If you do not want to register your application and refuse to search, be sure to ask for a written refusal indicating the reason.
5
Provide the sender details, postal number (or tracking number). Using this information, the Russian Post will send the necessary request to the country of departure to clarify information about the fate of the package.
6
Your package may be delayed at customs. An error may also occur, as a result of which the package destined for you will be sent to an unknown address. Unfortunately, this happens quite often.
7
One way or another, do not sit idly by. Take all possible actions that can speed up your search. Call the post office, customs, ask the sender to also ask for help in finding the lost postal item.
