In today's world it is difficult to imagine a person who does not know how to use the phone. This small device has become an integral part of our lives. Today it is not only a means of communication, but also the most important tool for achieving success in any field. Often, the success of a business depends on the ability to communicate by phone. It is important to be able to divide conversations into business and friendly. What is appropriate when talking with a girlfriend is unacceptable when talking with a business partner or boss.
Instruction manual
1
You call your business partner. In this case, you need to prepare for the conversation in advance - to think over the issues, to have at hand the necessary documents, numbers. Prepare a notebook and pen.
Business calls are best planned in the morning. Calling, you must introduce yourself. Ask if your interlocutor is busy and if he can give you time. An important role in the conversation is played by the intonation with which you are speaking to the interlocutor: notes of goodwill and calmness in the voice will attract your interlocutor to you. At the same time, the voice should be energetic and cheerful. It is very important to ask concise and clear questions. If something is unclear to you, it is better to ask again. Another golden rule of telephone etiquette is the ability to listen to the interlocutor and not interrupt him. Usually the conversation ends with the one who called. The recommended duration of a business call is no more than five minutes.
2
Calling a relative, girlfriend, or friend also requires certain rules to be followed. When calling, be sure to contact the interlocutor by name. Also, in the first minutes of a conversation, you need to clarify whether a person can speak with you. When calling relatives, inquire about their health and business. If you studied at school for 10 years or played together in the same sandbox, this does not mean that you are allowed to hang on the phone for hours, asking all the stages of your interlocutor’s life or endlessly telling about your victories on the love front. You should not turn your call into a monologue, because a telephone conversation involves a dialogue, know how to listen to the interlocutor. And yet, at the end of the conversation, be sure to thank your friend for communication and wish him good luck.
3
However, there are times when you call various services - the police, ambulance, rescue service - for emergency assistance. In this case, excessive politeness and shattering from the opposite side can play a trick on you. It is necessary to quickly and clearly outline the situation, give the name, address. Brevity and clarity will be your assistants when calling information. Having received the answer to your request, you just need to thank the person you are talking to and hang up.
