Of course, it is better to be far-sighted and attentive when buying goods, especially expensive ones. But if you are in a situation where it is necessary to exchange goods, you have every right to do so. According to the law, a consumer can exchange goods (non-food) for similar products within 14 days if the purchased goods did not fit in dimensions, shape, style, color, size or for another reason why the goods cannot be used for their intended purpose. Remember that an item that has not been used is subject to exchange, has retained its presentation, consumer properties, labels, seals. To exchange such a product, there are several simple rules.
Instruction manual
1
Present a check or other document that can serve as a confirmation of the purchase of this product in this store. Show the product to the seller and explain that the product was not used for its intended purpose, its presentation has not changed, the label has been preserved on it.
2
Explain to the seller the reason why the product did not fit and say that you want to exchange the product for a similar one, or to receive another product with an additional cost difference.
If the desired product is currently not available for sale, the seller is obliged to notify the buyer when the product first goes on sale.
3
You can also receive money for the returned goods in full if the store does not find a suitable replacement, or you just decided to return the money.
The seller is given 7 days to satisfy the request of the buyer. For violation of this period, the seller must pay the buyer a penalty of 1% of the price of the goods, which
acted on the day of implementation. The buyer can not exchange goods in the case when the seller is an individual who carries out a one-time sale on the market or sale as part of craft activities. Also, good quality food products are not exchangeable. Consider all these rules when buying goods.
