We are all consumers of goods and services. Sometimes we are faced with rudeness, rudeness and low-quality goods. In order to restrain the seller, you can complain to the formidable organization Rospotrebnadzor, but you will not contact there for trifles. In this regard, a book of complaints comes to the rescue.
Instruction manual
1
Request a book of reviews and suggestions when identifying low-quality goods or services. This book should be in a conspicuous place, and should be provided upon request. Make sure that the complaint book is correctly drawn up and complies with the requirements of the law. This book of reviews and suggestions should be fully numbered, laced, it should be stamped with wax. Such measures are necessary so that an unscrupulous seller cannot tear out a page complaining about him. The seal must be certified by the signature of the head. On one side of the notebook, contacts and comments by management are left, and on the second side, complaints themselves are written. Externally, the notebook can be any, the main thing is that the design is in accordance with the law. On the first page of the book, find instructions on how to write a complaint, where the phone numbers of the management, the State Inspectorate, the prefecture, the consumer market department, and other data are indicated. If the complaint book does not meet official requirements, then submit an application for this to the State Consumer Supervision.
2
Write your complaint in the reviews and suggestions book. The record should convey the essence of the incident. Indicate the surname, name, patronymic of the seller, describe the reason for the complaint and indicate the time when the violation occurred. By law, you have the right to require a pen, table, and chair to write your complaint. If you are denied this, state this fact in the complaint.
3
Date and signature the complaint. By law, the supervisor must review your complaint within two days. After that, the administration should consider the problem and take measures to solve it within five days. Visit the factory again after a week and look in the complaint book. On the other side of the sheet with your complaint should be indicated what measures were taken to resolve the issue. If you left your address, then within five days you were required to send a written response.
