You can write a complaint to absolutely any department. Not necessarily in the regional, you can immediately at the federal level. In this case, issues to be considered by executive authorities will be considered simultaneously in several instances. You can write a complaint to the mayor in different ways, depending on the problem and its scale.
Instruction manual
1
First, decide which question you want to find out or the range of problems that need to be addressed. Perhaps you want to write a complaint about the actions of some officials, or you need to solve your own problem, for example, with getting free housing or installing a gas meter. In any case, a clear statement of the question is needed.
2
Take a sheet of A4 paper, write in the upper right corner the address of the administration of the city, village, village or district. Indicate your personal data, place of residence, you can add a phone number and email address. In the center, with a space, write the word "complaint" with a small letter.
3
After that, in a logical sequence, state all the circumstances of a particular event, what happened, where, when, whether there were witnesses, indicate the time. Be sure to describe your actions and your opponent. Put emphasis on the essence of the complaint, the request that you want to receive as a result of the consideration of the document.
4
Indicate at the end of the complaint legal norms on the basis of which you prove your case. In the center of the sheet write the word “I ask” and list your requests or wishes. Put a signature and a date on the bottom. Your complaint must be considered within 30 days from the date of filing, this period can be extended, for example, if additional examinations are required, interviews of witnesses and eyewitnesses, etc., but no more than 10 days.
5
You will receive a written reply by mail, you can do it personally, as a rule, this is possible in the General Department of the executive authority or in the reception of the mayor. There you will be asked to make a note about the receipt of the document. If you do not agree with the official’s findings, you can file a complaint with a higher organization.
6
If you immediately file a complaint at the federal level, after a while it will be examined by local authorities, but with a duplication of the answer to the federal organization. In this case, you will receive two official responses with the official seal of the results of the consideration.
7
You can file a complaint to the mayor at a personal reception, in this case, you are in the office of the official, draw up your requirements in writing and wait for an answer in due time according to the law.
note
The mayor considers complaints against health workers, medical institutions, educational and others. You can write a complaint about the actions of housing and communal services workers and other services. In addition, it is necessary to write to the mayor in case of unlawful refusal to exercise his rights, for example, in the field of consumer protection.
Useful advice
Each action or inaction has its own statute of limitations, therefore, a complaint must be filed as soon as possible from the moment of violation of rights.
