According to the Law on the Protection of Consumer Rights of the Russian Federation, a buyer who is not satisfied with the quality of a product or service can write a complaint (statement) to a society or consumer protection department at the place of residence. In order for the claim to be accepted, it must be supplied with documented facts.
Instruction manual
1
Make a Consumer Protection Statement. In the header, write to whom and from whom this application is being submitted, indicate your address, passport details and contact phone number. In the body of the letter, state when and under what circumstances your rights as a buyer were infringed. Remember that the statement is an official document, in it it is necessary to refrain from words with expressive coloring. Only state the facts in a dry business language.
2
Be sure to indicate the date when the incident occurred to you (the day you purchased low-quality goods or improper service, for example). Describing your claim, you can refer to the relevant articles of the laws of the Russian Federation, if they are known to you. Enter the details of the seller or service personnel to whom you have reasonable claims.
3
At the end of the claim, indicate your claims based on the above facts. For example: organize a check in a store or catering point, based on the facts you specified. Be sure to attach to the application all the documents that are in your hands. This can be checks, both cash and commodity, warranty cards, certificates … You should not give originals, it is better to make copies.
4
Contact the consumer protection department at the place of residence, bring them a written claim for your personal signature and ask for it to be endorsed. If the representative of the consumer protection department refuses to accept your application, he must indicate the reason.
- "How to make a claim"
- how to write a consumer protection claim
