If you have questions or complaints to the Pension Fund of Russia, you can write and send a letter in the traditional way or via the Internet. The FIU has special channels for communicating with citizens, which everyone can use.
You will need
- - a computer with Internet access;
- - the envelope;
- - paper and pen.
Instruction manual
1
Send a letter to the Pension Fund using the services of the Russian Post. You should contact the main office if you have an insoluble question or complaint, otherwise you will be sent to the regional office. Write the appeal on paper, put the letter in an envelope and attach a stamp to it. For the address of the recipient, specify: 119991, Moscow, Shabolovka street, 4. Also write your return address to receive a response. Visit your nearest post office and send your letter.
2
Write to the Russian Pension Fund online. Go to the official website of the organization and find the link "Send an appeal to the FIU", which is located at the end of the vertical menu on the main page. Select the region in which you live and click on the form that appears. Select your retirement office in the special tabs. Indicate the name, surname, middle name and full postal address with zip code. Also provide an active email address. Write the subject of the letter and then the text of the appeal. Click "Ask" to send your message. After that, expect an answer from FIU experts. It usually arrives within a week, but may take longer, depending on the current request queue.
3
Try to contact the regional branch of the FIU if you want to get help on a particular issue. Find the branch’s website through Internet search engines or get the relevant information on the PFR’s main site by selecting the “About Pension Fund” section and then the “PFR Branches” item. Write down all contact details and contact the institution in one of the available ways - by post or email, via the website or by phone. Be prepared to provide your passport details and pension insurance certificate number.
