The joy of acquiring new furniture can be spoiled by discovered flaws. This may be incomplete packaging, packaging failure, chips, size mismatch, etc. In this case, you must immediately make a complaint to the seller of the purchased furniture and submit it to the claims department of the trading company for consideration. At the same time, you have the right to demand, according to the law "On Protection of Consumer Rights" (Clause 1, Article 18), to demand the most convenient option for you to resolve a dispute of your choice.
Instruction manual
1
Write the claim in simple written form, since the design of such a document is not regulated by any acts of the current legislation of the Russian Federation. Fill in the details of the seller in the upper right part of the sheet. They can be copied from the contract of sale of furniture that you signed during the purchase.
Next, indicate your last name, first name, middle name, place of residence and be sure to contact phone number for communication.
In the center, write the name of the document "Application."
2
In the statement of the statement describe the current situation. Indicate the date of conclusion of the contract and the cost of furniture purchased. Describe in detail the defects found and the reasons for their origin that you think are most likely. Report the time when they were noticed. thus, it will be easier for the store to identify at what stage the kit was damaged.
In the statement of the statement describe the current situation. Indicate the date of conclusion of the contract and the cost of furniture purchased. Describe in detail the defects found and the reasons for their origin that you think are most likely. Report the time when they were noticed. Thus, it will be easier for the store to identify at what stage the kit was damaged.
Indicate your requirements for the seller. This may be, in accordance with the "Law on the Protection of Consumer Rights":
• replacement for a similar product of this brand or another (with recalculation of value)
• reduction in price from the initial (in proportion to the identified violations)
• elimination of deficiencies or compensation for repair costs
• return of goods and termination of the concluded contract with the return of the paid amounts.
3
Put the date and personal signature. List all attached documents or their copies. You may need these documents in the future, so keep their originals or copies (if the representative of the trading organization insists on it).
note
Do not forget that to present the seller with a claim, you will need to present a sales receipt confirming the fact of purchasing furniture in this store and a warranty card.
Useful advice
Make a copy in duplicate and keep one with the signature of the person authorized to receive such applications. This will help you in the event of further court proceedings (if necessary) confirm the fact of your appeal to the store.
- here you can download a sample claim for furniture
- furniture claim
