Claims to organizations and their employees are usually filed in the form of a complaint, this is a kind of statement describing the situation and the conditions under which the applicant’s rights were violated or impaired, as well as the requirement to take action against whoever committed this violation. The response to the complaint must be drafted competently from a legal point of view. If you fill out the answer to the claim correctly, this will help protect your interests.
Instruction manual
1
Firstly, when receiving a complaint, accept it and register it, be sure to indicate the date of receipt, last name and position of the person who received it. Give the complainant a copy of the claim itself with a mark and acceptance. Please note that even if you do not accept the claim, the applicant can simply send it to you by registered mail with a notification of receipt. In principle, this will be enough to assume that you received a claim.
2
When preparing a response to a claim, prepare written evidence that will uphold your position. Also restore the chronological order of the events that are mentioned in the claim. As a result, your response to the complaint can be used in court as evidence of your position, so try to resolve the issue in a peaceful way and offer the client some compensation in the response to the complaint. If the issue is not resolved and will be submitted to court, then your position can positively affect the decision of the court. Typically, the deadlines for responding to a claim are set upon conclusion of the contract. You, as the recipient of the claim, are required to receive, consider and give a written response to it during this period.
3
In response to the complaint, indicate all the information necessary for this document, namely:
write the name of the company, registration information, as well as the address of the sender and recipient of the complaint.
4
State the essence of the complaint. If the claim was fully or partially satisfied, then indicate the amount of compensation, as well as the period and method of compensation.
5
If you have been denied a complaint, indicate the reasons for the refusal, referring to certain legal documents and articles of the law. Be sure to include all the documents attached to the response to the complaint.
