Every day, people enter into a contract of sale, buying something in stores. Relations between seller and buyer in the Russian Federation are controlled by the law "On Protection of Consumer Rights". But only a few of those who purchased defective goods are sent to the store to make complaints. Often purchased substandard goods are sent to the bin.
Instruction manual
1
The Russian legislation contains article 18, which lists the rights of the consumer in the event of any defects in the purchased product. Disadvantages can be very different: malfunction or expired shelf life. There are times when it is discovered that the product sold in the store was already in use. To prove to the store that the purchased product was in use, you must do the following:
1. Present your requirements to the seller, entrepreneur or importer.
You, as a consumer, have every right to demand a replacement or refund for used goods. Also, the store should demand compensation for all losses associated with the purchase of goods of inadequate quality; 2. Request an examination.
To establish the condition of the goods, it is necessary to conduct an examination. Moreover, it should be carried out by the interested party to the dispute, that is, the store or manufacturer, which should also bear all the costs. For the examination, the law provides for the time periods specified in Articles 20, 21 and 22 of the above law; If experts prove that the product was in use before the purchase, the store will satisfy your requirements.
2
According to article 18 of the Law on Consumer Rights, you (the buyer) have the right to be present during the examination and to challenge its results in case of disagreement with it. Remember that the absence of a check is not a reason not to make a complaint to the store or the supplier, it’s enough to bring a few witnesses.
3
When purchasing goods in the store, be extremely vigilant. Remember that the seller must warn you in advance if the product has any defects, including if it was in use. Such a notification should be not only verbal, but also confirmed in writing. The seller must indicate all the defects of the goods (if any) on the label of the goods being sold or on the sales receipt.
