Unfortunately, no one is protected from falls in stores. Someone fails the polished floor, someone gets from the slippery steps. In the event of a serious injury received at the store, you have the right to rely on monetary compensation.
Right after the fall happened and you realized that you were injured, call witnesses. You need to enlist the support of eyewitnesses by writing down their contact details. This information will be useful to you if the case comes to court and you need witnesses to the incident.
Be sure to photograph the site of the fall. If the cause of your fall was icy steps, a wet floor, a torn floor, it is desirable that a clear image of the flaws get into the frame.
If the injury is serious, call an ambulance or go to the emergency room yourself. In any case, the doctor should record the circumstances of the incident. During treatment, collect all payment documents (if you are being treated in a paid clinic), checks from pharmacies. The doctor must give you an extract indicating the circumstances of the incident.
Write a statement in the name of the store management (this information can be found on the stand in the store). Attach copies of receipts and receipts, a medical extract to the complaint. Upon delivery of the complaint, receive the number of the incoming application. The administration of the trading company has 30 days to respond. If you haven’t received the answer within the prescribed time or it didn’t suit you, you can file a lawsuit in court. Your rights as a buyer are protected by Article 1064 of the Civil Code.
